SPOKANE, Wash. — Beginning October 27, Spokane residents can call 311 to report non-emergency police and fire matters such as suspicious activity, crimes no longer in progress, or other incidents that do not require an immediate emergency response. The transition from Crime Check to Spokane 311 creates a single point of contact for residents seeking assistance from city services.
The change eliminates confusion for residents who previously needed to remember multiple phone numbers. Residents will use the 3-1-1 number to submit service requests, report issues like potholes and unauthorized camping, and pay utility bills.
“Transitioning City of Spokane non-emergency calls from Crime Check to Spokane 311 marks the first step in the implementation of our independent emergency communications system. With this step, we look forward to streamlining our reporting process, improving response, and making it easier for Spokane residents to remember who to call for help for non-emergency related needs,” Mayor Lisa Brown said.
This milestone is the first in a series of operational changes the City of Spokane will complete over the next two years as it establishes its own Primary Safety Answering Point (PSAP). The city has invested in new technology and hired additional call-takers to handle the transition.
When callers dial 311, trained staff will assess the call and route it to the appropriate department or emergency personnel. Emergencies requiring an immediate police, fire, or medical response should always be reported to 911. If someone accidentally calls 311 with an emergency, the call will be transferred to 911.
Residents should continue calling Crime Check through October 26. The 311 system will begin accepting non-emergency calls on October 27. A public education campaign is underway to inform the community about the transition.
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