SPOKANE, Wash. — People across the Inland Northwest are reacting to the recently released 911 call from the 2022 University of Idaho murders case.
The 911 call made by the victims’ friends and roommates reveals the moments they found one of the victims, Xana Kernodle, unconscious in the house on King Road.
During the call, the operator asks questions about the nature of the emergency and speaks to multiple different people on the phone.
You can listen to the full 911 call here.
Many have criticized the operator for lacking compassion while the young callers experience the shock and fear of what would eventually become a widely-known quadruple-murder case.
Kelly Conley works with Spokane Regional Emergency Communications, the agency that handles 911 calls in Spokane County.
She said that while 911 operators do have emotions, they have to speak calmly and directly to get the important information that could be life-saving.
“Callers are in a state of emergency. They’re panicked. They’re overwhelmed. They’re traumatized. our job is to remain calm and get that information as quickly as possible. Then, we have a series of questions that we have to ask in order to be able to respond as quickly and efficiently as possible,” she said.
The information 911 operators are able to get on a call determines what kind and how many first responders are dispatched to the scene.
Steve Goncalves, Kaylee Goncalves’ father, told 4 News Now he thinks the operator, callers and first responders did everything right to protect his daughter.
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